Learn the subtle art of reading facial expressions and understand how our emotions are passed from one person to another almost like the common cold. Learn how "feel good" chemicals in the brain help you sync up with others and encourage rapport. A key (and very funny) scene in the film shows how emotions play out below the surface when the actors reveal their true feelings directly into the camera, while acting like nothing is wrong with the other characters in the scene. In another scenario we see how a salesman can lose a potential customer by mis-reading her facial expressions. A very good film for applying the basics of both emotional and social intelligence into the real world of work. Training kit comes with PowerPoint, leaders guide and bonus materials.